Return & Replacement Policy

Effective Date: September 11, 2026

At Anikaas.com (“Anikaas”, “we”, “us”, or “our”), we carefully inspect and pack our products before dispatch. Because our products include crystals, jewellery, and other delicate items, we do not accept returns or provide refunds for purchased products.

Instead, where a product qualifies under this policy, we offer a replacement.

1. No Returns

All purchases made through Anikaas.com are considered final.

We do not accept returns of products after delivery.

Customers cannot return a product simply because they have changed their mind, ordered the wrong product, selected the wrong size, or no longer wish to keep the product.

2. Replacement Policy

We may provide a replacement if:

You received a damaged product.
You received a defective product.
You received a product that is different from what you ordered.
An item is missing from your order.
The product was damaged during transit.

Replacement requests are subject to verification and approval by Anikaas.

3. Time Limit for Replacement Requests

You must contact us within 48 hours of delivery if you receive a damaged, defective, incorrect, or incomplete order.

Requests submitted after this period may not be accepted.

To request a replacement, contact us at:

Email: euphratesluxe@gmail.com
Phone: +91-8722598154

Please include your order number and the relevant details of the issue.

4. Unboxing Video Requirement

For damaged, incorrect, or missing-item claims, we strongly recommend recording a continuous, unedited unboxing video from the moment the sealed package is opened.

The video should clearly show:

The shipping package and label.
The condition of the package before opening.
The opening of the package.
The product and its condition.
All items received in the package.

An unboxing video may be required to verify certain damage, missing-item, or incorrect-item claims.

Failure to provide sufficient evidence may affect our ability to approve a replacement.

5. Natural Characteristics of Crystals

Many products sold by Anikaas contain natural crystals and stones.

Natural crystals can have variations such as:

Different colors and shades
Natural inclusions
Internal lines or formations
Small surface marks
Variations in transparency
Differences in shape and size
Minor natural imperfections

These characteristics are natural and are not considered defects.

A replacement will generally not be provided solely because a natural crystal differs slightly from the product photograph or from another piece of the same type.

6. Products Damaged During Delivery

If your product arrives damaged, please contact us within 48 hours of delivery.

Please provide clear photographs and, where requested, an unboxing video showing the condition of the package and product.

After reviewing the information, we may approve a replacement where the damage appears to have occurred during transit.

7. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement with the correct product.

8. Missing Items

If an item appears to be missing from your order, please notify us within 48 hours of delivery.

We may request photographs, an unboxing video, packaging details, or other information necessary to investigate the claim.

If the missing item is verified, we may send the missing product as a replacement/fulfillment of the original order.

9. Items Not Eligible for Replacement

A replacement may not be provided where:

The replacement request is submitted after the applicable time period.
The product has been used, altered, modified, or damaged after delivery.
Damage resulted from improper handling, misuse, accident, or normal wear and tear.
The issue relates to natural variations in crystals or stones.
The product has been intentionally damaged.
The customer provides insufficient information or evidence to verify the claim.
The product was delivered correctly and the customer simply changed their mind.
The customer ordered the wrong product, size, color, or variant.
The customer does not follow the replacement instructions provided by Anikaas.

10. Replacement Process

If your replacement request is approved:

We will confirm the replacement request.
We may provide instructions regarding the product and packaging.
Where necessary, the original product may need to be returned to us for inspection.
Once the claim is verified, we will arrange the replacement.
Replacement availability will depend on stock.

If the exact product is unavailable, Anikaas may offer an alternative solution at its discretion, subject to applicable law.

11. No Cash Refunds

Anikaas does not provide cash refunds for returned products because we do not accept product returns.

Where a replacement is approved, the remedy will generally be a replacement product rather than a refund.

If a replacement is genuinely impossible due to circumstances such as permanent unavailability, Anikaas may determine an appropriate alternative remedy in accordance with applicable law.

12. Shipping Charges for Approved Replacements

Where a replacement is approved because the product was damaged, defective, incorrect, or missing due to an issue attributable to Anikaas or its fulfillment process, we will determine the appropriate replacement shipping arrangement.

For requests that do not qualify under this policy, any additional shipping or handling costs, where applicable, may be the customer's responsibility.

13. Delivery Acceptance

Customers are advised to inspect their package and products promptly after delivery.

If you notice visible damage to the outer package, please photograph the package before opening it and contact us as soon as possible.

14. How to Contact Us

For replacement requests, please contact:

Anikaas

Email: euphratesluxe@gmail.com

Phone: +91-8722598154

Address:
Flat No. 507, Dreem Home 3,
Sarfabad Road, Sarfabad,
Noida, Gautam Buddha Nagar,
Uttar Pradesh – 201307, India

When contacting us, please provide:

Order number
Name used for the order
Description of the issue
Photographs/videos, where applicable

Our team will review the request and communicate the next steps.

15. Policy Changes

Anikaas reserves the right to update this Return & Replacement Policy from time to time.

Any updated version will be published on this page with a revised effective date.

16. Consumer Rights

This policy is intended to explain our standard replacement process and does not exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.

Last Updated: September 11, 2026